Privacy Policy
A LEGAL DISCLAIMER
At Ask Shoppie (“we”, “our”, “us”), your privacy matters. This Privacy Policy explains how we collect, use, and protect information when you use Ask Shoppie, our AI Sales Agent integrated with Shopify and WhatsApp. By using Ask Shoppie, you agree to the practices described below. We only collect information necessary to operate, improve, and secure our services. We do not sell personal data.
PRIVACY POLICY - THE BASICS
Ask Shoppie helps merchants automate product recommendations, answer customer questions, and support sales through Shopify and WhatsApp.
To provide this service, we may process:
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Merchant account information (name, email, store details)
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Store data (product catalog, pricing, inventory, policies)
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Customer interaction data (messages, questions, purchase-related inquiries)
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Technical data (IP address, device/browser type, usage logs)
Customer conversations are processed to generate AI responses and improve system performance. Data is only accessed as required to operate the service and maintain security. We rely on trusted infrastructure and platform providers (such as Shopify and WhatsApp/Meta) to deliver the service. These platforms are governed by their own privacy policies.
WHAT WE COLLECT AND HOW WE USE IT
We use collected information to:
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Deliver AI-powered sales and support responses
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Personalize product recommendations
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Improve accuracy and performance
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Maintain security and prevent misuse
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Comply with legal obligations
We do not sell or rent personal data. We may share limited data with service providers strictly to operate Ask Shoppie (e.g., hosting, analytics, messaging infrastructure). Merchants remain responsible for ensuring their own store privacy policies properly disclose their use of Ask Shoppie.
We retain data only as long as necessary to provide the service or comply with legal requirements. Merchants may request access, correction, or deletion of their data by contacting us at: [email protected]